FAQ

Questions that come up often

What clients actually ask us before opening an account, answered plainly.

The minimum deposit is SAR 950. We set it low deliberately so you can try the engine at limited risk before committing more capital.

The form takes under three minutes, and identity verification is completed the same day during working hours. Once verification clears, the account is ready to fund.

No. The engine handles analysis and execution; your job is to set the level of risk you accept. We also provide learning material in Arabic and English explaining each setting before you switch it on.

Client funds are held separately from the company's operating accounts, and more than 94% of digital assets sit in cold storage off the network, with keys split across more than one physical site.

Yes, and there is no lock-up period. Withdrawal requests are reviewed within one business day and returned to the same source you deposited from, after two-factor confirmation.

A commission on each filled trade and an overnight financing charge on open positions, both shown on your statement before and after execution. There is no monthly subscription and no account-closure fee.

No. Nobody can guarantee a return in these markets, and anyone promising you one is misleading you. The engine raises the odds of a good decision and caps the downside, but losing money remains entirely possible.

Support is available in Arabic and English around the clock by email, handled by a specialist team working to Saudi time.

Still have a question we did not answer

Write to us and we will reply within one business day, or open an account and see for yourself.

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Risk warning: trading digital assets and contracts for difference carries a high level of risk and can cost you your entire capital. Review your financial position and your capacity to absorb a loss before you begin, and seek independent advice where you need it. Wixonal AI gives no individual investment recommendations and guarantees no return; past performance does not indicate later results. Contact: [email protected]